Privacy policy

VEAK Privacy Policy

At VEAK, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

Personal details provided at checkout (name, billing/shipping address, email, phone).
Payment information processed securely via third-party providers (Shopify Payments, PayPal, etc.).
Website usage data, cookies, and analytics to improve site performance and customer experience.

How We Use Your Information

To process and fulfil your orders.
To provide customer support and communicate about your purchase.
To improve our products, website, and services.
To send marketing updates if you have opted in (with the option to unsubscribe anytime).

Sharing of Information

We only share information with:

Payment processors and logistics partners (to complete your order).
IT service providers (for website hosting and analytics).
Legal or regulatory authorities if required by law.

We do not sell or rent your personal information.

International Transfers

As part of operating VEAK, your data may be stored or processed outside Australia (for example, via Shopify’s global infrastructure). We take reasonable steps to ensure your data is handled securely.

Data Retention & Security

We retain your information only as long as necessary for business or legal purposes.
We apply security measures to protect against loss, misuse, or unauthorised access.

Your Rights

Under Australian Privacy Principles, you may request:

Access to your personal data
Correction of inaccurate information
Opt-out of marketing communications

Please contact us for any privacy-related requests.

Contact Us

For privacy questions, requests, or complaints, contact us at:
contact@veak.com.au

Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.