Shipping policy
VEAK Shipping Policy
At VEAK, every order is prepared with care to ensure safe delivery of your furniture. Please read below for details on our shipping process.
1. Processing & Dispatch
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Most orders are processed and dispatched within 7–10 business days.
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Custom-made and modular furniture may require additional lead time, which will be confirmed at checkout.
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Once your order is shipped, you will receive tracking details via email.
2. Delivery Services
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We deliver Australia-wide through selected carriers and logistics partners.
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Large or heavy items may be shipped in multiple cartons for safe handling.
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Orders over 22kg per carton may require two-person delivery in line with occupational health and safety standards.
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Delivery is to ground floor or curbside unless otherwise arranged.
3. Shipping Fees
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Shipping costs are calculated at checkout based on your order size, weight, and delivery location.
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For bulky or oversized items, VEAK may contact you to confirm additional handling charges before dispatch.
4. Delivery Times
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Standard delivery typically takes 3–10 business days depending on your location.
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Remote or regional areas may experience longer transit times.
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While we strive to meet all estimated delivery dates, delays may occur due to external factors (carrier delays, weather events, etc.).
5. Damages & Issues
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Please inspect your order upon delivery.
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If your item is damaged, missing parts, or incorrect, contact us immediately at contact@veak.com.au.
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We will arrange repair, replacement, or refund in accordance with Australian Consumer Law.
6. International Orders
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At this time, VEAK ships within Australia only. For international enquiries, please contact us directly.