Refund policy

VEAK Return & Refund Policy

At VEAK, we take pride in the quality of our products and want you to feel confident in your purchase. Please review our policy below, designed in line with Australian Consumer Law.

Returns

Standard items (hardware or non-custom accessories) may be returned within 14 days of delivery.
- Items must be unused, in original condition, and securely repacked in the original packaging (or equivalent).
Custom-made modular furniture, cabinetry, joinery, or installed projects are non-returnable, except where required by law for manufacturing defects or shipping damage.

To initiate a return, please contact us at contact@veak.com.au with your order number. Returns sent without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately. We will arrange a replacement, repair, or refund in line with Australian Consumer Law.

Exceptions / Non-Returnable Items

We do not accept returns on:

Custom-made furniture and joinery solutions
Installed projects
Clearance or sale items
Gift cards

Warranty

VEAK modular structures are covered by a 12-month structural warranty against manufacturing defects.
This warranty excludes:

Normal wear and tear
Surface scratches, marks, or discolouration
Damage caused by misuse, modification, or self-installation not carried out by VEAK or an authorised installer

Refunds

Once we receive and inspect your returned item, we will confirm approval.

Approved refunds will be processed to your original payment method within 10 business days.
Please allow additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since approval, contact us at contact@veak.com.au.